This would be useful in scenarios such as where you have had to order the book in new before you can scan the requested extract, but you cannot mark it as "on order to scan" or other while awaiting the print, so other team members may accidentally keep picking up the oldest request within TADC and re-investigating the situation all over again.
Hi Emily, just to let you know that this is now live in TADC and ready for users to try out. Thanks, the Product Team
Hi Emily, we hope you are well. This is just a note to say this feature will be put into production soon and you should expect to see an internal message field within each digitisation request to add any details you need as you've explained above to further improve your workflow. Please look out for a new feature announcement coming soon. Thanks, the Product Team