We have done a lot of work with our academic colleagues to promote the Request Digitisation function when they need to request a scan. This has resulted in a lot using it but we are receving a lot of requests where someone is requesting a scan of 3/4 of a book's content (for example) which clearly exceeds CLA permissions. This has resulted in a lot of staff time having to triage and then contact the academic to reject the scan and explain why. A pop up message that appears when someone clicks on the Request Digitisation function to bring up the form would be helpful as a reminder of what the 10%/1 chapter rule is for Higher Education establishments, and may reduce the amount of requests we receive that greatly exceed what we can do, and save staff time.
Hi Laura, thanks for your idea. We will revisit this when we look to improve our TADC interface in the future. Best, the Product Team