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Status Will not implement
Categories Branding
Created by Sarah @ AUT
Created on Sep 12, 2023

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Remove/Change the 'Feedback' menu option

We don't want our users to use the Feedback form to ask for help. We have other channels we want them to use instead eg. ServiceNow

Please remove the 'Feedback' menu option, or allow each tenancy to change it to something of their choice (eg. a link to ServiceNow; a link to our in-house Guide etc.)

Feedback button...
Feedback button in menu.jpg
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Feedback button in menu.jpg
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  • Rosaria Price
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    |     Aug 27, 2024

    Yes, this is a huge problem at my institution, with the added complication that old links sometimes direct academics to a redundant platform that we have been trying to sundown for years AND that the feedback emails go to multiple people rather than a ticket that can be assigned in our CRM system.