Don't make users create a profile when signing in to view a digitisation
At the moment, if you "sign in" from a reading list item page to view a digitisation, you have to create a profile first.
Most users who sign in to view a digitisation are students, who have little to gain from creating a profile on Talis Aspire.
In our experience, any step which delays access to full text will deter users.
I would like the profile creation to be skipped or deferred for users who are "only" signing in to view a digitisation.
Paul Stainthorp
shared this idea
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Adam Edwards
commented
Really dissapointed that Talis is putting operational convenience and beaurocracy before a customer friendly solution. It annoys our customers and makes them dislike the product. Bad word of mouth is not what any company needs.
Please reconsider.
Thanks
Adam -
Paul Stainthorp
commented
This is a shame. It may be useful for Talis to record this level of usage data, but as far as I can tell it brings no obvious benefit to the user. I hope this isn't Talis's final decision!
"....somehow sign them up automatically?"
I was wondering about this - if we get devolved constraints working properly, would we be able to pass the profile-populating information through automatically?
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Christina Lake
commented
Students already have to sign in to their Shibboleth login to access the item. The second sign on is definitely a deterrent regardless of whether or not it's a one-off event. It has also caused our Educational Technology team to criticise Talis Aspire as a product, which is not useful when trying to convince them to integrate it into the VLE. Can we forgo some data to improve the user experience? or somehow sign them up automatically?
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Anonymous
commented
I'm voting in relation to the reading list system - students should only be asked to do something they gain from.
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Adam Edwards
commented
Totally agree. Whatever happened to "Save the time of the reader" S. R. Ranganathan, 1931.
Adam