Report broken link - More visibility for user to submit their details
"Report Broken link", we had a student mention they've reported a few and never heard back. During the meeting I went in myself to show them and completely missed it myself. Looking back now I can see the 'Request a response and add more details' in black text above the buttons. It's quite camoflagued there as the eyes focus on the buttons.
We're wondering if Talis would consider:
(A) Adding a third button - cancel, report anonomously, report with your email address (wording not too worried about)
OR
(B) Making the report button capture email details by default.
I think the fact that the student missed the text on all reporting occasions, and that I missed it while trying to point it out is quite telling. Also, of the 40 or so links we've had reported to date - all have been anonymous. It would be good to close the loop on some of these as they come through.
Steven Donaldson
shared this idea
-
Helen Bronleigh
commented
I agree it would be good to capture email address for all broken link reports. Of the reports we receive, many are not actually broken links, suggesting there is another issue possibly related to authentication. Without the contact details, we cannot follow up with the student.