Report a problem (with this resource)
When users click on a broken link, they should have the option of reporting the problem. "Report a problem (with this resource)" which, when taken, should include the link and basic metadata for the resource with the option for the user to provide usual name/email/description information.
Emma Ward
shared this idea
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Robin Farndon
commented
We'd be very keen to see this functionality in Talis. Currently our students tend to contact academic staff directly rather than the library to report broken links, which adds to the academic workload and can result in problems going unresolved for an extended period of time.
A "Report broken link" button would be a quick and simple way of our users flagging an issue directly with those best placed to resolve it.
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Lucy Clifford
commented
This would be very helpful. We have a similar option on our OpenURL page that sends an email to our e-access team which contains the specific OpenURL link causing the problem. I would anticipate this working similarly.
For example, underneath the 'Online Resource' button you could have a 'report a problem' link that will email the specific details of the list, the item on the list and the URL behind the Online Resource button that isn't working. This would be low effort for the end user as they can just click the link and enter their name and email address to report the problem.
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Hilary Skoyles commented
Hi,
Could we have this idea resurrected please? We would find this very useful, helping us to identify broken links and any other problems with Reading Lists.
It would need to be clearly labelled for example: "Feedback Relating to Resources". We feel that the current Feedback button does not clearly advertise itself very well, merely for general feedback on the service.
Many thanks. -
Hazel Rothera
commented
Could we have an update on this please? It is something both staff and student users at Oxford Brookes would really like to see (as suggested by Lisa, with the option to customise where the report went to, since it would often be Library staff rather than the academic who had the expertise to fix a problem with metadata)
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Lisa Haddow
commented
In today's Aspire Product Hour, 30.10.13 Keji asked how we would like this implemented. At Stirling we would like the library to be informed that a link was not working so we would like an email address behind any "Report a problem" which would include the information above but would got to the people that would fix it (we do not use the academics to create/publish lists so I guess others would want that functionality). This was our students main grip about Aspire this year 2013 that links were broken
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Georgina Parsons
commented
Phase 4 is complete and this remains an important need, so just wondering if there's an update on this one? Also can you confirm the flexibility of this - i.e. we can choose which email address(es) the notifications go to? (I presume it will be one global setting, not per school, etc, and won't just go straight to the list owner, but could?) Thanks.