The ability to reply to a request, or ask for further information
There may be times when we would wish to enter a dialogue with the academic, particularly where the academic has overridden the concierge. At present there only seems to be the option to either reject or process these requests. We would like to be able to ‘reply’ to a request and to have a ‘pending reply’ type status while we clarify what is required. (I’m thinking for example of a response like “the pages you have selected exceed the maximum permissible. This appears to be because the pages you have selected do not quite tally with the chapter in this particular edition. Would you be happy for us to digitise chapter 5 rather than pages 100-167?”
In-built notification is an area we would like to explore but is not currently in our near term development focus.
It has been placed into moved to the longer term backlog.
Ideas may be graduated from the backlog as we get through the ones that are planned.
Sewn Shara commented
When an organization receives a request, they need to be able to send an appropriate response. That could be as simple as replying with the requested information or asking for more details. In addition, organizations that are able to reply will be seen as a valued partner by their customers. https://subwaysurf.io
Sarah P commented
Also agree, Academics need to know how to contact the Digitisation team.
I agree. It is difficult for lecturers and even library staff (who usually place our digitisation requests) to spot the e-mails from the Digital Content Module. If they have lots of e-mails every day, anything sent by a "no-reply" mailbox will be ignored. If it is identifiable as coming from the library it is more likely to be noticed and acted upon.
This is linked to the other "ideas" here about completeness of information in e-mail notifications. It's essential that information be clearly presented, otherwise we're just going to be ignored!
The standard emails to academics, such as rejections currently come from a 'no reply' address. It would be good to be able to configure them to come from our own mailbox so this it isn't such a dead end.