Student reporting lack of copies
Students should be able to report the inability of accessing materials. This should be passed to central e-mail account (to library not academic)
Improving the feedback mechanism is not in our near term development focus, so it has been moved to the longer term backlog.
Ideas may be graduated from the backlog as we get through the ones that are planned.
AdminIan Corns (Talis) (Admin, Talis) commented
IMPORTED COMMENTS HISTORY
14/07/2009 03:44:16 [Ian Corns (Talis)]
Is there two separate things here, or am I reading it wrong? (1) There are no copies on the shelf for this item and I want you to do something about it (2) When I follow this link, it doesn't work...and I want you to do something about it
14/07/2009 04:25:18 [nigel.may]
re- Ian's comments.
If 1. It may also be that there are not enough copies of the book - see another suggestion about request for extra copies by teaching staff. The process could the same - but there would have to be some intermediate position so that the Subject librarian can intervene if necessary.
If 2. the link does not work - then this could be a different issue to the above and could be referred directly to the section responsible for dealing with such "technical " issues.
14/07/2009 07:46:59 [nicola.tricker]
I was assuming (2) when I read this; i.e. reporting a broken link.
14/07/2009 07:49:58 [Fiona Greig]
Actually the idea was around the first option. Students saying that there were no stocks in the library, or not being authenticated to the e-resource. We already have an idea earlier around "missing" pages in terms of non-working links.