Exceeded copy limit workflow stage
It would be useful to have an exceeded copy limit workflow stage added to TADC. We found that we have to keep a note of the local workflow stages outside of TADC for requests that exceed the copy limit. For these requests, we check if an e-book is available for purchase and if not, we contact the lecturer asking them to prioritise one chapter. Having a mechanism to monitor those steps in TADC would mean that all information relating to a given request is available in one place.
We have noted this piece of work and the advantage this would bring to your workflows. We will keep you updated as this is prioritised.
Hannah Groom commented
We would like the system to not automatically reject 'exceeded copy limit' requests in case we are able to purchase second extracts from the CLA. It would be useful if these requests got referred.
Would also be useful to have the ability to set stages in Not permitted by RRO for similar reasons eg when/if rights holder contacted.