Deletion of bookmark with request linked to it
I would like to request some sort of communication to be sent to the requester and to the Digitisation Service when a bookmark is deleted and has a digitisation request linked to it.
Our experience was with deletion of a bookmark with the request pending to be processed.
There was no automated communication to the requester to notify him/her that the deletion was for a bookmark that had a digitisation request attached to it.
There was no communication from the system to let the Digitisation Service or Admin side of TADC know that the bookmark had been deleted and therefore the request needed to be cancelled.
I am not sure what happens if the digitisation request is already live and the bookmark is deleted. I think the system needs to give some warning to the user so they don't accidentally delete and to the service, in case there is any action needed from our side.
This is still under review but we have made some changes so that when you rollover digitisations, if the item is no longer on a reading list this is flagged to you, you can then choose to relink to a new item on the list (if it was deleted and readded) or not roll the item over as it is no longer needed and the request will expire.
We are still reviewing how this can be widened outside of rollover.
Donya Rowan commented
We concur with all the comments having also had this problem on multiple modules. It has caused broken links - they look 'live' on TADC but the item has been deleted on TARL. We've only spotted them because we've had lots of problems with broken links during our rollovers. Considering that these systems are integrated there should be an automatic communication to let the Copyright Clearance staff know that the digitised item is no longer on the reading list AND communication to the person who is deleting the item to let them know that there is a digitisation attached to the entry.
Has there been any further development to this idea? If the date is correct (March 9th 2015) it seems a very long time for this idea to still be at 'under review' stage.
Robin Farndon commented
This would be very useful to us, not least around TADC rollover. We've ended up with around 300 unlinked digitisations from this year's rollover.
We find that the loss of a link can cost us money. We may pay several hundred pounds for copyright permission only to find sometime down the line when checking usage that a request has lost its link and therefore is no longer on the list. A warning on both systems is desperately needed.
Any updates on this idea?
Melissa Campey commented
This feature really is needed. Having done the rollover we've identified requests that appear to have been unlinked for 11 months - the lecturer might have deleted the bookmark inadvertently and I'm also concerned about the accuracy of our CLA report if we don't know scans haven't actually been linked.
Rose Beasley commented
A feature like this would be really beneficial for us, especially as we consider the implications that TADC rollover might have for workflows in the future. Any update on the review of this idea?
I believe we are now encountering this problem where a list has been deleted and replaced and all the digitised content is no longer linked. Really needs to flag both on TARL and the DC end when these changes are being made.
Tania Rowlett commented
Having experienced this issue a few times it does cause problems. All we can see on our side is that the list is live, so unless the list owner remembers what they have done, or we check the list changes, there is no way to know why the digitisation is not showinng on the list.
If there could be a warning when they click on delete to say 'this request has a digitisation attached, are you sure you want to delete' or something similar, that would be a big help for us.
K. Beveridge commented
yes - if someone deletes the list /item in error, it 's a nuisance to have to re-request any digitisations. Even if they've decided not to use those particular items, it would be handy to know on the DC side.
Fiona Paterson commented
This is something we have started to experience with the new academic year. We have now had half a dozen occasions where people have been tidying lists and have deleted items with digitisations attached. We fear this is only going to get worse as we have more academics taking responsibility for their lists. I have sent an email alerting subject librarians to this issue but rather than having 'digitisation live' in black, could it be bolder or a different colour. Also, could there be a pop up message alerting the person to the fact that they are about to delete an item with a digitisation attached and make them click 'ok' to continue.