The option to suppress an automatic notification from being sent to a requester when action is taken on a digitisation
We would like to be able to suppress an automatic notification email from being sent to a requester when action is taken on a digitisation request.
We've recently been carrying out post-rollover cleanup and would like to avoid spamming or confusing academics when, for example, we identify a request that was removed from the reading list several years ago and has only just been picked up by the rollover improvement, and now needs withdrawing. It is time consuming to type out an explanation essentially asking them to ignore the email.
We realise you can change the email address of the requester (so we have been doing that as a workaround and redirecting the emails to our Reading Lists mailbox) but this is not ideal as we like to keep track of who has placed a request and it makes more sense for their email address to match their name.
I've noticed that even when tidying metadata on a live request (the bits you can change on TADC that do not affect copyright) this often generates an email saying the request has been made live - confusing.
Would it be possible to include the option (say a tickbox) to suppress these notifications if desired?
No we don't like 'unfortunately' either, it sounds too much like accidentally. When in fact it was intentionally done.
This would be very useful! As it is also time consuming replying to enquirers who have received it and are concerned about the automatic email. It makes them more likely to ignore other important notifications.
Rob Challis commented
At the University of Bristol we're also using the workaround of changing the email address before withdrawing. This is very time consuming, and often has to be put to one side for more important work - meaning that wel have a backlog of live scans that are no longer required.