It would be nice if you could assign a named person to a request so that you can see who is working on a particular request. At the moment there is no way of knowing who is doing what from the list of referred requests or if a request has been actioned. We have several different staff members from different sites who sometimes work on digitisation requests.20 votes
We released an improvement in November 2017 that allows TADC users to assign requests to other users not just themselves. This will mean greater process management for many universities. This action can be taken from the “All requests” view and from within an individual request view. Thanks to University of Reading for co-funding this development.
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